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Customer Facilities

Customer Facilities

Car Park

Our car park is certified by the Safer Parking Scheme so you can be sure that your vehicle is left in safe hands while you enjoy your shopping trip.The multi story car park has 482 parking spaces with dedicated parking bays for disabled parking on level 3a and Gallery level and Parent & Baby bays on level 2a and Gallery level. The main entrance to our car park is via Lambra Road off the Alhambra roundabout. Sat Nav users please enter S70 1SF to access the car park off Lambra Road.

Opening Times

Monday to Saturday 7.00 am - 6.00 pm (Last entry 5.30pm)

Sunday & Bank Holidays 8.00 am - 4.00 pm

Tariff charges

Up to 2 hours £2.00

Up to 5 hours £3.00

Over 5 hours £6.00

Sunday's & Bank Holiday Monday's FREE

Blue Badge Holders can park for free from 12th April 2021. Please register your blue badge at the customer service desk.

Customer Services

The customer service desk is located on the upper level outside The Entertainer Toy Shop at the top of the escalator.
 
Our knowledgeable and friendly staff will assist with any enquiry you may have, from store locations, centre events to lost property.
 
We also offer a photocopying service and banner printing.
 
Please call Customer Services on 01226 295355.
 

Child Safety Scheme

Alhambra Shopping Centre is a family friendly and safe place to visit, shop and have fun. However, losing a child, even for a few moments can be very distressing, that’s why from Monday 12th April we will be introducing our Child Safety Scheme to help reassure and get help fast.

The scheme is free to use and ensures that should your youngster wander off or become lost, they are easily and quickly reunited with their parent or guardian.

Upon your arrival to the Centre,

  • Pick up your FREE wrist band from our customer service desk located on the upper level outside The Entertainer toy shop.
  • Write your contact details on the band.
  • Fix the band to your child’s wrist.

If you lose a child whilst shopping or need to report an incident call our security team on 01226 295355.

  

WIFI

All of our customers can enjoy fast and reliable internet access where ever they are within the Centre.

Just select 'AlhambraFreeWiFi' from your available networks. 

 

Security

We operate a 24 hour CCTV system and have a dedicated, friendly and helpful security team so please feel free to approach a member of staff for help. Our team patrol the Shopping Centre and car parks on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention. They can be reached on telephone 01226 295355.
 

Lost Property

For all lost property enquiries please contact the customer service desk on 07534 567 155.


Cash Machines

Cash machines can be found Next to Voadfone at the bottom of the stair case, at eurochange which is at the main Cheapside entrance and inside Wilko on the Upper Level.

 

Customer Toilets

Our wash room facilities can be found on the upper level of the centre near the main entrance to the car park. Disabled toilet can also be found here which is part of the national RADAR scheme. Keys are available from the Customer Service Desk on the upper level outside The Entertainer Toy Shop. We also have a Parent & Baby room which offers baby changing facilities, a kiddies toilet and breast feeding cubicle. We are proud to be part of the breast feeding friendly scheme.

At this time we have increased the cleaning regime and checks in the facilities to ensure the highest standard of hygiene. Our toilets will close at 5.00pm Monday - Saturday  and 4.00pm Sunday for a daily deep cleaning. 

 

Lifts

Customer lifts can be found within the car park on every level, gaining access to shopping via level 3a. Lifts are also available in the main atrium and Cheapside entrance providing access to all shopping levels. All of our lifts are wheel chair friendly and have low level buttons and ramps for easy access.