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Customer Facilities

Customer Facilities

Car Park

Our car park is certified by the Safer Parking Scheme so you can be sure that your vehicle is left in safe hands while you enjoy your shopping trip.The multi story car park has 482 parking spaces with dedicated parking bays for disabled parking on level 3a and Gallery level and Parent & Baby bays on level 2a and Gallery level. The main entrance to our car park is via Lambra Road off the Alhambra roundabout. Sat Nav users please enter S70 1TY to access the car park off Lambra Road.

Opening Times

Monday to Saturday 8.00 am - 6.00 pm

Sunday & Bank Holidays 9.30 am - 4.00 pm

Tariff charges

Up to 2 hours £1.80

Up to 5 hours £2.70

Over 5 hours £6.00

Sunday's & Bank Holiday Monday's FREE



All of our customers can enjoy fast and reliable internet access where ever they are within the Centre.

Just select 'AlhambraFreeWiFi' from your available networks. It just takes a few minutes to create an account, or connect via social networks and then you will be connected to the network whenever you come into the centre. You will be online in no time!

Purple Wifi use Location Based Services (LBS) to understand traffic patterns in venues. The location data we capture helps us to understand flow of traffic in the Centre, enhancing operational efficiency and improving user experience.

If you would like to find out more about the data we collect through Mobile Location Analytics MLA, take a look at our solution providers location analytics policy, alternatively you can opt out of location analytics.

For further information about our purple WiFi service please see the website.



We operate a 24 hour CCTV system and have a dedicated, friendly and helpful security team so please feel free to approach a member of staff for help. Our team patrol the Shopping Centre and car parks on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention. They can be reached on telephone 01226 295355.


Lost Property

For all lost property enquiries please contact our security team on 01226 295344.


Cash Machines

Cash machines can be found Next to Voadfone at the bottom of the stair case, at eurochange which is at the main Cheapside entrance and inside Wilko on the Upper Level.


Customer Toilets

Our wash room facilities can be found on the upper level of the centre near the main entrance to the car park. Disabled toilet can also be found here which is part of the national RADAR scheme. Keys are available from the Centre Management Office or at Rock Candy Nail bar next to the facilities. We also have a Parent & Baby room which offers baby changing facilities, a kiddies toilet and breast feeding cubicle. We are proud to be part of the breast feeding friendly scheme.



Customer lifts can be found within the car park on every level, gaining access to shopping via level 3a. Lifts are also available in the main atrium and Cheapside entrance providing access to all shopping levels. All of our lifts are wheel chair friendly and have low level buttons and ramps for easy access.